What Is the Zero Bug Guarantee?

When a bug is encountered by one of your users or during the validation phase, we commit to fixing it as quickly as possible, for free.

Unlike some IT providers, we do not profit from delivering bug fixes. This guarantee ensures that the products we develop will always be of high quality.

What Is Considered a Bug?

For the Zero Bug Guarantee to apply, it is important to define what qualifies as a bug.

A bug is:

• A functional anomaly in the software that makes it impossible to use a feature.

A bug is not:

• A missing feature.
• A poorly specified feature that was approved by the client.
• An issue introduced as a result of implementing a feature requested by the client, despite warnings from our team.