When we tell prospective clients that we offer a zero-bug guarantee, the first reaction is usually skepticism. "What's the catch?" or "That's a bold claim" are responses we hear often. So let us be clear about what this guarantee means, what it covers, and why we believe it is the right way to build software.

The Guarantee in Plain Terms

If a bug is found in software we developed, whether by your end users or during acceptance testing, we fix it for free. No billable hours. No change requests. No negotiations about whether it counts.

This applies to the software we deliver as part of our development engagements. The fix is provided as quickly as possible, because a bug in production is an urgent matter, not something to schedule for the next sprint.

Why We Offer This

The short answer: because the alternative is broken.

The standard model in IT services is straightforward. A provider delivers software, and when bugs are found, the client pays to have them fixed. This creates a perverse incentive. The provider has no financial reason to invest extra effort in quality, because bugs generate additional revenue. Some firms even depend on this revenue stream, building their margins around the expectation that maintenance and bug fixes will follow delivery.

We reject that model. Our business depends on doing excellent work the first time. The zero-bug guarantee forces discipline into our development process because every bug we ship costs us money and time. This alignment of incentives means that what is good for you is also good for us: delivering software that works correctly from day one.

What Qualifies as a Bug

To make this guarantee practical and fair, we need a clear definition of what counts as a bug.

A bug is a functional anomaly that prevents a feature from working as specified. If we agreed that clicking a button should generate a report, and clicking that button produces an error or generates the wrong data, that is a bug. We fix it at our cost.

A bug is not:

  • A missing feature. If you realize after delivery that you need additional functionality that was not part of the original specification, that is new development, not a bug fix.
  • A feature that works as specified but not as desired. If we built exactly what was described in the specification, and the specification turned out to be wrong or incomplete, that is a specification issue. We are happy to help refine requirements, but this falls under new development work.
  • A consequence of a client-requested decision we advised against. If our team flagged a technical risk with a particular approach and the client chose to proceed anyway, issues arising from that decision are not covered. We document these situations clearly during the project so there is no ambiguity later.

This definition is not about finding loopholes to avoid responsibility. It is about being honest about where responsibility lies. We own the quality of our implementation. The client owns the accuracy of their requirements. Both sides benefit from clarity.

How It Affects Our Development Process

The guarantee is not just a marketing promise. It changes how we work at every stage of development.

We Invest Heavily in Understanding Requirements

Ambiguous specifications lead to bugs. When requirements are unclear, our team pushes for clarity before writing code. We ask detailed questions, validate assumptions, and document agreed behaviors. This front-loaded effort prevents entire categories of defects.

We Test Thoroughly Before Delivery

Our testing process goes beyond basic happy-path verification. We test edge cases, error conditions, concurrent usage scenarios, and integration points. Every feature is validated against the specification before it reaches the client. This is not optional or time-permitting. It is a required part of every delivery.

We Favor Simple, Readable Code

Complex code produces complex bugs. Our development practices prioritize clarity and maintainability. When there is a choice between a clever solution and a straightforward one, we choose straightforward. Code that is easy to read is easy to verify, easy to test, and easy to fix if something does go wrong.

We Fix Bugs Immediately

When a bug is reported, it goes to the top of the queue. We do not batch bug fixes into scheduled releases or make clients wait for the next maintenance window. A bug in production means something is not working as promised, and we treat that with the urgency it deserves.

What This Means for You

As a client, the zero-bug guarantee gives you several concrete benefits.

Predictable costs. You pay for development, not for an open-ended cycle of fixes and patches. The price we quote for a feature is the price you pay. Bugs do not generate surprise invoices.

Aligned incentives. You can trust that we are motivated to deliver high-quality work, because our profitability depends on it. There is no hidden business model based on post-delivery maintenance revenue.

Faster time to value. Because we invest in quality upfront, the software you receive works correctly from delivery. You spend less time in testing cycles and rework loops, which means you get value from the software sooner.

Confidence in the partnership. The guarantee is a statement about how we view the relationship. We are not a vendor delivering code and walking away. We stand behind what we build.

A Commitment, Not a Gimmick

The zero-bug guarantee is central to how we operate. It shapes our hiring, our development practices, our project management, and our client relationships. It is the reason we can maintain long-term partnerships with our clients built on trust and consistent quality.

If you are interested in working with a development partner that puts quality at the center of everything, learn more about our zero-bug guarantee or reach out to discuss your next project.